Q: How can I contact you?

A: Please email Customer Support at:

support@thedegenuniverse.com

Q: What is your cancellation policy?

A: Yes, if for whatever reason you wish to cancel your order please email: support@thedegenuniverse.com

Q: Lost Order Policy?

A: Some of our product's ship from various locations. Most of our apparel is printed and sent out within a few days, If your package has been lost, please send an email to support@thedegenuniverse.com

Q: What is your Replacement Policies?

A: If you received the wrong item or it was damaged upon arrival, please reach out to our customer care team at support@thedegenuniverse.com

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Most banks take between 2-4 business days to complete the refund process on their end and release the amount to your statement. Please contact us at support@thedegenuniverse.com and request your Authorization Number and provide this number to your bank if if the timeframe has been exceeded since your request and your amount is still not reflected on your bank statement.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Q: What Payment methods do you accept?

A: We securely accept all major credit cards. All prices and orders are listed and processed in US Dollars. However, please note that we are able to accept international credit and debit cards in any currency.

Q: Can I place an order if I live outside of the United States? 

A: You can! We deliver to most countries, however, we are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.